Information Technology Infrastructure Library

Information Technology Infrastructure Library (ITIL) provides a framework of best-practice guidance for IT service management and has grown to become the most widely accepted IT service management in the world. Some of the benefits that can be achieved using ITIL are as follows:

• Increased user and customer satisfaction with IT services

• Increased availability leading to business benefits and increased revenue

• Financial savings from reduced rework, lost time, and improved resource usage

• Improved time to market for new products and services

• Improved decision making