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Chapter 13. Providing the Right Cloud Us... > Providing User Self-Care - Pg. 280

280 Cloud Computing Table 13-1 Role Service-level manager Cloud Consumer Roles Primary Involvement Purchasing/using Description Overall responsibility for meeting service levels agreed with the LOB. Can use the portal for Service Level Management (SLM)reporting and reactive processes. Overall responsibility for the design of all aspects of the service, prior to it being "in service." Overall responsibility for building the service defini- tion by combining business requirements and technical building blocks. Can use the portal to build initial serv- ices. Overall responsibility for ensuring that the service cat- alogue accurately reflects the cloud services that can be offered and align with the overall service portfolio. Users of the service will use the portal to create serv- ice instances, to perform basic operations, and to per- form monitoring and reporting of the service. Service design manager Service architect Designing Designing/using Service catalogue Designing/using manager Employees Using