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Chapter 8. Service Assurance > Cloud End-to-End Monitoring Flow

Cloud End-to-End Monitoring Flow

Service assurance is a combination of fault management and performance management, with probes for collecting information, service management, and trouble ticketing systems to enable operators to proactively manage and correct problems before they impact service.

Cloud assurance requires fault and performance management of the cloud infrastructure that is comprised of network, compute, and storage and also the applications that run on the compute platform, as well as reporting of each incident or problem to the appropriate system for remediation. Also, for assurance management, it is essential that the service provisioning be tied to assurance, because cloud customers might only be using the infrastructure for a defined period of time (for example, customers using the cloud for a test/development environment might only use the service for the period of time when they are developing/testing a service), unlike in the old world where the customers stay on the network for very long periods of time.


  

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