Entire Site
Free Trial
Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
- Create BookmarkCreate Bookmark
- Create Note or TagCreate Note or Tag
- DownloadDownload
- PrintPrint
Chapter 8. Service Assurance > References
References
| 1. | http://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design. |
| 2. | Molloy, Chris, DE, IBM, “Capacity Management for Cloud Computing,” at http://regions.cmg.org/regions/rmcmg/2009Fall/Capacity%20Management%20for%20Cloud%20Computing%20v6%20ext.pdf. |
| 3. | Tele-Management Forum (TMF) GB 917 SLA Management Handbook, at www.tmforum.org/SLAHandbookSolution/2478/home.html. |
| 4. | The Tale of Three Cloud SLAs, at http://itknowledgeexchange.techtarget.com/cloud-computing/the-tale-of-three-cloud-slas-2. |
| 5. | Cisco SMARTnet Service, at www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2978/serv_group_home.html. |
| 6. | J. Josyula, M. Wakade, P. Lam, and T. Adams, “Assurance Management Reference Architecture for Virtualized Datacenters in a Cloud Service Offering,” Cisco white paper, 2010, at www.cisco.com/en/US/technologies/collateral/tk869/tk769/white_paper_c11-575044.html. |
| 7. | ITIL V3 Foundation Training, Pink Elephant. |
