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Chapter 7. Service Fulfillment > Service Orchestration

Service Orchestration

Although service orchestration is not a separate phase in ITIL V3, it is described here separately because of its key role in the overall service management process and the benefits it provides in automating many tasks in cloud service provisioning.

As shown in the previous section, Steps 6 through 12 are automated through service orchestration. Service orchestration refers to coordinated provisioning of virtualized resources, as well as the runtime coordination of resource pools and virtual instances. Service orchestration also includes the static and dynamic mapping of virtual resources to physical resources, and overall management capabilities such as capacity, analytics, billing, and SLA.


  

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