Summary

This chapter covered cloud service fulfillment (service provisioning) using ITIL V3 phases (service strategy, service design, service transition, service operate, and CSI) as a guide and detailed cloud service provisioning steps for provisioning network, compute, and storage. The chapter also presented the rationale for orchestration/automation for automating cloud-provisioning activities. In addition, you learned about the cloud functional reference architecture using eTOM and ITIL standards for a complete cloud life cycle.