Acknowledgments

Our sincere gratitude goes out to the following persons, without whom this book could not have happened:

To the ZENworks team that keeps working hard to make a great product even better. We're looking forward to the next version. We hear it will be amazing.

To everyone at Novell who allowed us to pick their brains, including but not limited to (with apologies to any whose names we have forgotten): Ken Muir, Kevin McGill, Kelly Norman, Dale Asay, Scott Blake, Blain Ogden, Ron Ulloa, Steve Wootton, Wes Butler, Larry Supino, Anand Sinha, Mark Schouls, and Ty Ellis.

To our editors who made the book readable, checked us on our technical accuracy, and kept us on track, you all are great (and picky). It seems that nothing gets by you. Thanks to Matthew Purcell, Jenny Watson, and Emmett Dulaney. Special thanks to David Rivers who kept us honest.

Thanks to Richard Whitehead who encouraged the creation of this book. We're happy to see that Richard is now a published author as well.