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About the Author

About the Author

Jim Champy is one of the leading management and business thinkers of our time. His first best seller, Reengineering the Corporation, remains the bible for executing process change. His second book, Reengineering Management, another best seller, was recognized by Business Week as one of the most important books of its time. Champy’s last book is Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery.

This book, DELIVER!, is a part of a series that examines new business models. The earlier books in the series are OUTSMART! and INSPIRE!. Champy has filled these books with examples of how companies are outsmarting their competition, engaging customers, and operating in fundamentally new ways.

Champy is also an experienced manager and advisor. He is the Chairman Emeritus of Dell Services Consulting Practice and serves on several private and public sector boards. He speaks and writes with the authority of real business experience and brings pragmatism to the world of business. Champy observes that there is not much new in management, but there is a lot new in business—and a lot to learn from what’s new.

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