v Co n t e n t s List of figures xii List of tables xv Acknowledgements xvii Introduction pa r t O n e 01 1 5 7 the role of the warehouse Introduction 7 Types of warehouse operation 9 Why do we hold stock? 14 Supply chain trends affecting warehouses 18 The growth of e-fulfilment and its effect on the warehouse 19 Refrigerated warehouses (by Chris Sturman) 20 Materials handling and storage in a temperature-controlled environment 20 Energy management and plant maintenance 22 Stock management and housekeeping 23 Health and safety issues 24 Transportation issues 24 Summary and conclusion 25 02 Role of the warehouse manager 26 Introduction 26 Warehouse trade-offs 28 The warehouse manager's challenges 29 People management 32 Challenges 34 Attracting and retaining warehouse employees 37 An ageing and constantly changing workforce 37 Operating hours 38