Index ABCP (Associate Business Continuity Professional), 197 absenteeism, 220 accreditation, 191­196, see also certifi- cation AEM (Associate Emergency Manager), 197 alternate functional units team model, 228 American National Standards Institute (ANSI), 190, 193 American Society for Industrial Security (ASIS), 189, 193 American Society for Quality (ASQ), 193 ANAB (ANSI-ASQ National Accreditation Board), 193 ANSI (American National Standards Institute), 190, 193 ANSI-ASQ National Accreditation Board (ANAB), 193 ARMA (Association of Records Manage- best practice(s), 37­57, 129 and avoiding business continuity silos, 54­55 for business continuity plans, 166 business impact analysis as, 49­50 and developing business continuity program, 38­40 hazard assessment as, 47­49 plan development as, 50­53 and planning process, 40­47 program testing and implementation as, 53­54 risk management as, 55­57 strategy development as, 50 using consultant as, 41­42 using software as, 42­45 BIA, see business impact analysis bidding processes, 28 blackout of 2003, 141 boards of directors, 22, 25