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About the Authors
About the Authors
This award-winning team of authors—now joined by leading researcher David Maxfield—previously produced the two New York Times bestsellers Crucial Conversations: Tools for Talking When Stakes Are High (2002) and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (2005).
Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the prestigious 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.
