Appendix B sixteen hallmarks of a great nlP CoaCh 1 Curiosity ­ Every client is unique, and being allowed to enter their personal work is both an honour and fascinating. 2 Rapport ­ The ability to create and sustain it. 3 Confidence in yourself and in your ability to establish credibility ­ Belief in the value and power of your own presence. 4 Confidence in the client ­ The belief that the client has the ability to resolve their own issues and that the coach's essential job is to facilitate this, without undue interference. 5 Sensory acuity ­ The ability to `read' clients and understand what is going on for them behind what they are saying.