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CHAPTER 10 - The Contractor > FOLLOWING UP WITH THE CLIENT ABOUT AGREED-ON ACTI...

FOLLOWING UP WITH THE CLIENT ABOUT AGREED-ON ACTIONS

This third Aspect of the Contractor Voice involves following up with the client in subsequent conversations to discuss what has happened. Sometimes the client has completed an action successfully and there’s not much to be done other than to celebrate and anchor what has been learned. At other times, there may have been breakdowns, in which the client didn’t complete an action for external reasons or from lack of competence, commitment, or structure. If the latter is the case, the plan might need to be revisited and modified to make it more achievable in light of these circumstances, or it may need to be replaced with something different.
The bottom line? Learning happens whether the client experiences a success or a breakdown. Above all, the Contractor stands for a rigorous commitment to help the client follow through, look at whatever happened, and learn from it. It’s the coach as Contractor who frames any results in terms of a larger perspective, moving beyond the apparent dualism of success and failure.

  

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