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Contents - Pg. v

v Contents About the authors introduction ParT ONE 1 vii a new way of understanding nlP 01 02 03 04 05 06 07 08 09 nlP building blocks 7 16 5 nlP beliefs simply explained the mind and its effects on your behaviour the body and its impact on communication How your nervous system prepares you for anything 67 the incredible power of language rapport: your most important communications tool 92 influencing skills are better than status 112 73 37 56 learning: the most effective ways to do it 121