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14. Be Part of the Problem-Solving Style - Pg. 48

E-Mail In An Instant 14 Be Part of the Problem-Solving Style There is a whole group of nice, professional people in the work- place whose job it is to focus on logic, detail, fact, and figures. These task-oriented individuals concentrate on concrete realities, not abstract feelings. Their e-mail style can best be described as Problem-Solving. They take a "just the facts" approach to e-mail by: · Choosing their words carefully. · Using neutral language.