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19. BCC With Caution > 19. BCC With Caution - Pg. 61

18­19 One corporate client in our Essential E-mail seminar reported that she had been BCC'd by her boss on a department problem, without realizing that it was a BCC. She responded by hitting the "Reply All" button, unintentionally setting off a hailstorm of conflict between the sender and the original recipient, who had no idea about the BCC. When a regular CC would cause confusion. If you want a coworker to be in on the particulars of a customer, vendor, or col- league communication, but the intended party would be confused as to why someone else is being CC'd--use the BCC option. protect privacy. When you want to pr otect privacy . When you use the CC field, everyone on the list can see everyone else's e-mail address. Doing this runs the risk of irritating and even offending those who don't want their e-mail addresses made public. This is especially true when you are including the e-mail addresses of clients. When in doubt, use the BCC option to protect confidentiality. When you have a large list. If you have a large list and don't want to overwhelm (or annoy) your readers with having to view it, use the BCC option. When you want to prevent data mining. If you are at all concerned that the people to whom you are sending the message, or CCing the message, might use the list to inappropriately con- tact, market, or try to sell the recipients, go the BCC route. When revealing the other person might cause stress. On those occasions when you want to keep someone in the loop, but you don't want the person for whom the e-mail is intended to be intimidated by that fact, you might use the BCC function. For example: The vice president of your division wants to keep close tabs on a special project you have one of your staff working on, but you don't want the staff member to feel as though the big boss is breathing down his or her neck. If at any time you find yourself feeling guilty, embarrassed, or nervous about BCCing someone, then don't. This includes BCCing as a way to punish, harass, or tarnish another's reputation. 61