E-Mail In An Instant as if you are crazy, and says, "I just needed an overhead containing client names for the quarterly meeting tomorrow." Aaaaggghhh! If your boss had been more specific, and asked for a one-page overview of new clients closed in the past six months, the boss would have gotten what he or she wanted, and you would have been saved time and irritation. Hot Hint If you receive an e-mail request in which the action is open to inter- pretation, save yourself time and trouble by asking the requestor for more definite details. Specific time frame. Because they signify different things to different people, terms such as soon, immediately, when you get a chance, and as soon as possible should be used sparingly. For example, when you write immediately in an e-mail, you might mean "drop everything and do this now." The receiver might translate the same word to