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Acknowledgments - Pg. 7

Acknowledgments Many thanks to our agent, Matthew Carnicelli, and the folks at Career Press for their support of the In An Instant series. Much grati- tude to our clients and all the executives, managers, and front-line staff with whom we have had the privilege of working--in our seminars and speeches--and learning from. Last, but far from least, to our spouses, Deborah and Jon--your ongoing support means everything.