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Overview

What exactly is business-appropriate attire?

When is it correct to send a thank you note via email?

When is it considered uncivil to use the cell phone?

You’ll get the answers to these and other questions in this book. A practical business survival guide for executives, managers, sales people, customer service teams—anyone involved in day-to-day business operations—Business Etiquette will help you survive and thrive in today’s competitive business world.

Written in an easy-to-read, question-and-answer format, Ann Marie Sabath makes learning business protocol and etiquette an enjoyable experience. Topics include:

• Greetings and introductions

• Telephone, cell phone, and voice mail

• Business appropriate attire

• Teleconference courtesy

• International etiquette

• E-mail and business correspondence

• Conducting business during a meal

• And much, much more!

“Assists individuals in enhancing their understanding of the ‘perception impact.’”

—William H. Bagley, Regional Director of Human Resources, Deloitte & Touche

“Powerful and thought-provoking.”

—John Daw, Vice President of Field Sales, Marriott Lodging

“Anyone who wants to make a great impression on co-workers or customers can benefit from the tips provided in this book.”

—Sheila Casserly, President, Celebrity Focus

Ann Marie Sabath is president of At Ease Inc., a nationally recognized protocol and etiquette firm. She has trained thousands of individuals at companies such as: Fidelity Investments, Saks Fifth Avenue, Merrill Lynch, Deloitte & Touche, Lucent Technologies and Marriott Corporation. Her business etiquette hotline (etiquette@ateaseinc.com) has been recognized by USA Today and The Wall Street Journal.

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