Index McMahon, Ed, 26, 161, 218-219 "me first" mindset, 116 "me" syndrome, the, 115 media interviews, 136 meeting planner, 94 meetings, 183-200 decision-making, 190, 193 five types of, 189 information, 189-190, 193 instruction, 190, 193 motivation, 190 social, 190, 193 memorability, 110 memorable, being, 111, 128, 142 memorable image, one, 131 memorial service, a, 95 microphones, location and quality of, 95 Microsoft PowerPoint, 110 miscommunication, 86 1996 election, the, 22 Niven, Steve, 158 Nixon, 112 "no-no" hand positions, four, 54 "no-no" positions, 78 non-smiling faces, 47 nonverbal communication, 77, 224 signs, 196 O occasion, the, 193 knowing, 95 Olivier, Sir Laurence, 34 on-site rehearsal, 94 open body, 155 open face, the, 21, 47, 49, 51-52, 59, 84-85,