Reservation and Transportation Ticket Agents and Travel Clerks

(O*NET 43-4181.00)

Nature of the Work

Reservation and transportation ticket agents and travel clerks make and confirm travel reservations and sell tickets to passengers. They may check baggage and direct passengers to designated departure areas, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency services. Some work at transportation center ticket counters and travel offices, while others answer telephones and e-mail at reservation call centers or at individual properties. Most work a standard 40-hour week in locations that typically operate around the clock.

Training, Other Qualifications, and Advancement

Most workers in this occupation need only a high school diploma or its equivalent. Much of the training comes from company-sponsored programs where they learn about the company’s reservation system and ticketing procedures and travel-related information.