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Chapter 1: Special Rules, Tips, and Guid... > Three basic rules of business e-mail... - Pg. 23

Special Rules, Tips, and Guidelines for Writing Business E-Mails 1 Special Rules, Tips, and Guidelines for Writing Business E-Mails E-mail has revolutionized daily communications. Ninety-one percent of U.S. Internet users have gone online and used e-mail, with 56 percent doing so as part of their daily routine, according to the Pew Internet & American Life Project in 2007. According to some estimates, working Americans typically spend about two hours per day managing their business e-mail. The number of business e-mail users totaled 780 million in 2007, according to Ferris Research, and 3.4 billion business e-mails are sent in North America on an average day, reported IDC, a technology research firm. With e-mail entrenched in daily life and domi- nating the way businesspeople communicate, we thought a chapter devoted to its do's and don'ts could help guide you in using this technology more effectively