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Chapter 10: Sales Communications > Correspondence about add-on support - Pg. 250

The Encyclopedia of Business Letters, Faxes, and E-Mail purposes only and is not a fixed price. The client will be notified when 75 percent of any budget figure is reached. 2. Reimbursable Expenses a) Travel expenses necessary for the execution of the project, including rail, taxi, bus, air, rental vehicles, and highway mileage in company or personal vehicles, which will be charged at 20 cents per mile. The following expenses will be billed at direct cost: b) Accommodations, all meals at cost. c) Telephone/fax charges. d) Postage and shipping/courier services. e) In-house printing and reproduction. f) Other project expenses: scanning, photocopying, laser printing, and so forth. 3. Art production (typed layouts, type specs, mechanical assembly) Artist's time charged at $50/hour or estimated on project fee basis. Correspondence about add-on support If your product comes with a warranty or a support contract, you should be in touch when that contract is about to expire and again if it does expire. These