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Thank-you correspondence for resolved co... > Thank-you correspondence for resolve... - Pg. 202

The Encyclopedia of Business Letters, Faxes, and E-Mail Essential elements: 1. Say "thank you" and explain why. 2. Acknowledge that your problem/complaint was addressed to your satisfaction. 3. Assure the recipient of future business. Sample: Dear Ms. Lieb: Just a short note to say "thanks" for your courteous letter and for send- ing a replacement amplifier cover so promptly. In today's pressured world, many customers (including myself) are quick to criticize and slow to praise. This is a letter of praise. Your response was fair and exactly what I wanted. You have resolved my problem, transformed dissatisfaction into satisfaction, and assured continued future orders from me. Both of us got what we want. Thank you.