Credit and Collection Correspondence 9 Credit and Collection Correspondence Credit and collection are sensitive topics--on many levels. Denying or limit- ing a buyer's credit, or reminding him or her that he or she owes money, is a potential emotional powderkeg. Your goal is to remain professional and neutral and get or protect your money, while retaining customer goodwill. For all of these reasons, credit and collection issues are the domain of snail mail, not e-mail. Correspondence regarding credit These letters will give you the words you need to ask for credit, check on your