Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

The Encyclopedia of Business Letters, Faxes, and E-Mail Sample: Dear Mr. Bindleglass: Thank you for your patience and understanding. Let me apologize for the error we made in your account statement. When you called last Friday, I said we had not yet received your last payment. It turns out we had your check, but it had not yet been posted to our system. I have credited your account $850. Our policy states that 2.5 percent interest is accrued on the last busi- ness day of the month for all credit accounts. However, we are waiving this policy from January 1 through today. This will remove late-payment interest charges of $65.78 from your balance. To offset any inconvenience you have had in reconciling your account, we will give you a 20 percent discount on your next order. This should be automatically reflected in the invoice for that order. If not, let me know and I will personally handle it. Thank you again for your patience. We value your business. Please ac- cept my apology.