Chapter 4: Corresponding With Colleagues Business greetings Requests Thank-you correspondence Congratulations Declining requests and invitations Expressions of personal concern Chapter 5: Corresponding With Vendors Hiring vendors Placing and receiving orders Day-to-day contact Problem situations Thank-you correspondence Chapter 6: Corresponding With Employees and Employers Day-to-day communications with employees 67 67 71 77 80 82 83 85 86 90 94 97 98 101 102