Index Index acceptance of an offer to interview, 48-49 account review notice, annual, 151-152 active voice, 14 agreement fee structure, 249-250 informal letter of, 248-249 announcement of acquisition, 154-155 of company name change, 153-154 of new account representative, 160-161 of new product or service to customers, 152-153 of store closing, 172-173 apology for accounting error, 217-218 arrangement to meet, 70-71 of noncompliance with a service agreement, 196-197 of poor service, 195-196 to management from employee, 184-185 confidentiality agreement, 155-156 congratulations for award, 81-82 for job well done, 121-122 for new position, 80-81 for opening a new business, 80 on work anniversary 121 , to customer, 167-168 content, 16 corporatese, 12-14 correspondence direct mail sales, 262-266