Index notification of credit terms and conditions, 212-213 of termination with just cause, 132 of termination with regret, 131-132 vacation, 160 offer of renewal at birth, 139-140 to bid or provide service, declining, 148-149 order canceling, 93-94 placing, 91-92 purchase, 90-91 organization, 10-11 policy sample virus protection, 175-176 , price estimate for a current customer, 147 professionalism, 28 prose, wordy 17 , quotation cover letter, 244-245 follow, 245-247 reader, know the, 11-12 recommendation letter, 65-66 recommendation of a pay raise, 119-120 to a specific customer, 147-148 reference check, 57 referral of a lead to a client or colleague, 158 refusal of business request, 178-179 of invitation, 83 of partial payment plan, 213 of request, 82 to advertise, 179-180 for donation, 180-181 of shipment, 92-93 of unrealistic request from a customer, 177-178 rejection following a job interview, 60 of an employee's application for an in-house position, 58 reminder, keep-in-touch, 161-163 renewal series, 140-144 reply card, direct mail, 261-262 report on results, 134 request basic customer, 189-190 for a favor, 71-72 for changes to a job, 95-96 for clarification of invoice, 97-98 for credit, 203-204 for credit adjustment, 97 for credit information from customer, 206-207 for credit report, 204-205 dispute of, 205-206 for information, 72-73 for letter of recommendation, 50-51 for pay raise, 119 for permission to use unsolicited testimonials, 137-138 for referrals, 135 for refund, 190-191 for service or repair, 191-194 for speaking engagement, 73-74 for status update, 94-95 for training, 115-116 informational interview 47-48 , interview unsolicited, 46 , letter of recommendation, 50-51 refusal of, 64-65 mentorship, 63-64 to attend trade show, 116-117 to create a new position, 117-118 to reactivate an inactive account, 144-145 to reproduce materials, 74-76 to serve on a committee, 76-77 unsolicited, 46-47 resignation, on bad terms, 55 on good terms, 54 resolution of a customer's problem, 188-189 of a customer's product complaint, 187-188 285