objections, handling, 237 office lingo, decoding, 49, 54-57 supplies, 58 organization, 143-145 out-of-office activities, 87 passive communicator, the, 147 performance problem, 241-244 performance reviews, 113, 206-209, 212, 215, 219, 231 perks, 62-65 personal mission statement, 24, 25 personal questions, appropriate, 54 personality clashes, 43-44, 201 political correctness, 94 Pollak, Lindsey, 100 power statement, 33-34 priorities, 135 problem-solving, 126-131 procrastination, 140-142 professional biography, 28 portfolio, 41 professionalism, 29, 249 project management, 145-147 salary negotiation, 46-47 range, 46-48 ranges, fixed, 210 SBA, 279, 281 Schwarzkopfers, 79 self- assessment, 23 awareness, 175, 177 improvement class, 181 servant mentality, 139 severance package, 260 sexual harassment, 268-270 Sheehy, Gail, 124, 221 social networking, 99-105 social responsibility, 88 Solar-Tutle, Rachel, 97 speaking acceptably, 156 stock options, 65 stress, managing, 181-182 Swartz, Mark, 114, 149-150 taboos, 93 tasks, four types of, 136 team meetings, 145 overseeing productive, 251