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Chapter 13. Social Applications

13. Social Applications

This chapter introduces Chatter, a layer of functionality that spans all Salesforce applications and the Force.com platform, also referred to collectively as the Collaboration Cloud. Chatter provides the means for users to communicate with each other in the context of the applications and data central to their work, privately and entirely internal to their company. It is delivered securely to their web browsers and most mobile devices. In adopting Chatter, Salesforce customers, partners, and application developers gain the best features of consumer services such as Facebook that form a social glue that makes interacting at work a compelling, relevant, and professional experience.

Chatter includes features for end users and developers alike. Much of the functionality in Chatter is readily accessible to anyone with basic knowledge of the Force.com database, Apex, and Visualforce. Most of the effort as a developer is to first understand the nuances of configuring Chatter as a user and system administrator, discussed in the first section of this chapter. Brief descriptions of all three sections follow:


  

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