Introduction

Interactive projects require a different approach and an industry-specific process. The challenge is complex: Interactive projects are chaotic by nature, yet some sense of order must be imposed. The key is a good process, and the key that is a focus on people.

From every angle, interactive projects are about people—the people who commission, design, develop, deploy, and use the end products.

The people side of projects requires full-team collaboration and effective communication. The project itself requires thoughtful planning and many lists outlining each and every feature. All this, which may seem labor intensive, actually saves time and energy, and improves quality, success rates, and team members’ and clients’ satisfaction.

Below are the mantras for tackling interactive projects. They give you a framework for thinking about and approaching the work, so your subsequent actions will be effective.