xii Contents PROBLEM PROBLEM 90 91 92 93 94 95 How should I manage multi-site decision making? What can I do when people claim that they are too busy to provide status updates? How can I effectively manage projects where the staff is managed by others? How can I minimize unsatisfactory deliverable and timing issues when outsourcing? How should I manage reviews for lengthy projects? What should I do to establish control when taking over a project where I was not involved in the scoping or planning? 224 226 228 230 232 PROBLEM PROBLEM PROBLEM PROBLEM 234 Part 7: Tools 237