Index 257 mirror sites, for information system, 181 monitoring, 29 commitments, 141 project details, 168­169 small projects, 24 morale, 90­91 motivation, 118, 233 multi-site projects, managing, 205­206 Myers-Briggs Type Indicator (MBTI), 3 needs of customers, 53 negotiating commitment, 140­141 contracts, 184 for help, 76­77 new processes, 67­68 adoption, 148­150 standardizing, 49 norms, 83 comparing plans to, 131 objectives of project, 10 changes, 209­211 measuring success, 247­248 negotiating, 195 for small project, 23 online information storage, 80 organization, 1 organizational needs, and make vs. buy, 70 orphan activities, staffing, 119­120 outsourced project management, 99­100 avoiding, 46­47 minimizing unsatisfactory deliv- erable and timing issues, 230­231 see also contract workers overhead, avoiding increase, 92­94 ownership assigning, 118­119 follow-through on tasks, 165­167 of orphan activities, 119­120 Packard, Dave, 106 paperwork, see documentation part-time project management, 39 part-time team members, 101­102 peers, delegating work to, 109­110 personality types, 3 planned value (PV), 132 planning, 1, 76, 146 activity owners' involvement, 123­124 for around-the-clock staffing, 207 for complex short projects, 28 programs, 65 and resource balancing, 157­158 reviewing, 232 small projects, 203­204 software for, 241­242 positive attitudes, 90­91 PRINCE (PRojects IN a Controlled Environment), 14 priorities, 38, 176 balancing customer and organiza- tional, 183­185 project tasks vs. regular work, 217­218 problems, anticipating, 186­187 process phobia, 30 processes, 34 for complex short projects, 28­29 coordinating improvements and changes, 189­190 customizing, 88­89 establishing, 229 establishing required, 11 managing adoption of new, 148­150 new, 67­68 simplifying, 92 on small projects, 22 standardizing new, 49 team use of, 87­89 productivity, holidays and, 134 professional organizations, standards, 15