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Preface - Pg. xv

xv Preface OVERVIEW E-government is a concept in government aimed at ensuring more efficient and cost-effective online provision of information, service delivery, transaction processing, and interaction within and between government agencies, as well as between governments and citizens or the business community. It involves the use of information and communication technologies to provide not only government services and information, usually over the Internet, but also to streamline internal operations, with the potential for enhanced citizen involvement, improved service quality, and increased transparency. The importance of e-government has been realized by most countries around the world, and many of these countries are spending substantial amounts of money and other resources in order to have web presence and gain