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Part III: Design for Six Sigma Tools and... > Professional Interpersonal Behavior ...

Chapter 16. Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management

Sections

 Introduction
16.1Professional Interpersonal Behavior Skills
16.2Professional Team Behavior Skills
16.3Product Development Team Basics
 Summary
 References


Learning Objectives

After reading this chapter, you will:

  • Understand assertive behavior and “I” messages.

  • Understand how to constructively express anger.

  • Understand how to create “win-win” situations.

  • Understand how to resolve conflicts and make healthy decisions.

  • Understand the psychological needs of individuals met by teamwork.

  • Understand the stages in the life of a team.

  • Appreciate how decisions are made by teams.

  • Understand how to build and manage a Six Sigma PD team.

  • Know how to resolve team problems.

  • Understand the basics of concurrent engineering PD teams.

  • Understand how to conduct and receive Six Sigma tollgate reviews.


  

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