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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification
After reading this chapter, you will:
Understand assertive behavior and “I” messages.
Understand how to constructively express anger.
Understand how to create “win-win” situations.
Understand how to resolve conflicts and make healthy decisions.
Understand the psychological needs of individuals met by teamwork.
Understand the stages in the life of a team.
Appreciate how decisions are made by teams.
Understand how to build and manage a Six Sigma PD team.
Know how to resolve team problems.
Understand the basics of concurrent engineering PD teams.
Understand how to conduct and receive Six Sigma tollgate reviews.
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