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Chapter 1. The Path to the Future

Chapter 1. The Path to the Future

Empowerment involves the sense people have that they are at the center of things.

—Warren Bennis, Executive Excellence, April, 1992

The predominant role of the Total Quality Culture (TQC) leader is to have visions and dreams, to define an organization’s mission, and to identify its superordinate goals—to discipline the path to the future.


  

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