About the Authors

Peter S. Pande

Pete Pande is Founder and President of Pivotal Resources, Inc., an international consulting firm providing Six Sigma implementation, training, and management development services to industries from financial services to high technology. Pete has worked in the organization improvement field for over 15 years, supporting change initiatives in a variety of companies including GE, Citicorp, Chevron, and Read-Rite. He and his wife and two children live in the San Francisco Bay Area.

Robert P. Neuman, Ph.D.

Bob Neuman is a senior consultant and noted speaker in the area of business improvement methods and Six Sigma. His background in Six Sigma and quality systems includes two years with a major California health care system, and consulting work with such Pivotal Resources clients as NBC, GE Capital, Cendant, and Auspex Systems. Bob and his wife live in Davis, California.

Roland R. Cavanagh, P.E.

Roland Cavanagh is a professional engineer who has an extensive background in improving manufacturing and service business processes. His areas of expertise include Process Measurement and Applied Statistics, business reorganization and Six Sigma methods. He has worked with such organizations as America West Airlines, Commonwealth Edison, GE, and Tencor Instruments. Roland and his family make their home outside of Chico, California.