Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.
- Create BookmarkCreate Bookmark
- Create Note or TagCreate Note or Tag
- PrintPrint
Chapter 15. Six Sigma Process Improvemen... > If Your Company Isn't AutoRec
15.27. If Your Company Isn't AutoRec
And of course, it isn't. This story we've told, and the one on Process Design/Redesign we'll tell in the next chapter, reflect just some of what an improvement project is like. Most projects are likely to encounter a few more bumps along the way than the "We Deliver" team did. On the other hand, many projects are simpler than theirs was, just as plenty are more complicated. But more than on the details of this project, we hope you will focus on the process the team followed:
They encountered a problem and clarified it. Define!
They measured the problem and narrowed it. Measure!
They delved into data and the process, learned about the problem, and figured out what was causing it. Analyze!
They considered the cause, and targeted solutions to eliminate the cause and achieve the improvement they'd committed to. Improve!
- Create BookmarkCreate Bookmark
- Create Note or TagCreate Note or Tag
- PrintPrint