Chapter 8. A NOTE TO MANAGERS: How You Can Help Lead Six Sigma

Throughout this book, we've assumed that your role would most likely be one of a participant rather than a leader of the initiative in your organization. Now it's time to admit that no Six Sigma effort will truly transform an organization—or even achieve significant successes—without leaders throughout the business. Senior managers have to be on board and play an active role, but their will alone won't make the concepts and tools we've described take root.

This chapter is for those people who manage and guide from the departments, divisions, branch offices, subsidiaries: middle management. Our goal is to help you effectively contribute to Six Sigma and do the right things to make it work well for you and your people, as well as for the entire company.