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References and additional reading - Pg. 228

228 References and additional reading Asia Insurance Review (2010) Focus on training: A real class act, Asia Insurance Review, 1 March Bartol, KM and Martin, DC (1994) Management, McGraw-Hill, New York Belbin, RM (1993) Team Roles at Work, Butterworth-Heinemann, London Caracciolo, AM (1999) Smart Things to Know About Teams, Capstone, New York Colenso, M (2000) Kaizen Strategies for Improving Team Performance: How to accelerate team development and enhance team productivity, Financial Times/ Prentice Hall, London Crainer, S (1999) The 75 Greatest Management Decisions Ever Made, AMACOM Publishing, New York Crosby, P (1988) The Eternally Successful Organization, McGraw-Hill, New York