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50 Activities for Achieving Excellent Customer Service
By: Darryl S. Doane; Rose D. Sloat
Publisher: HRD Press
Pub. Date: January 01, 2003
Print ISBN-13: 978-0-87425-737-3
Print ISBN-10: 0-87425-737-9
Pages in Print Edition: 275
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Overview
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials.
Training Objectives:
Outline the process of accepting change
Demonstrate the need for change
Reduce conflict
Improve communication skills.
Activities cover:
Change in the workplace
Accepting change
Developing goals for change
Understanding change
Change and self-development.
Time Guidelines:
35 activities take 1 to 3 hours
15 activities take 3 or more hours.
Note: CD is not included in the ebook version.
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Table of Contents
