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50 Activities for Achieving Excellent Cu... > Part D: Professionalism with No Excu... - Pg. 35

Part D Professionalism with No Excuses Our customers want service, expect it, and demand it. Any other response, action, or behavior is usually summed up in the mind of the customer by one word, excuse. In the world of survivors, for those who will persevere and achieve the next level of success, the word excuse does not exist. Only results, actions, and solutions need fulfillment. A true professional is constantly adjusting, learning, accepting challenges, and creatively building a customer-responsive relationship. These activities reflect that challenge of remaining a professional under often adverse conditions with no excuses, just service.