Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.


Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.

  • This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field

  • Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management

  • Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems

  • Material has been re-ordered and changes to terminology have been made to bring the book completely up to date

  • Provides a popular resource for students, academics, and business practitioners alike

Subscriber Reviews

Average Rating: 5 out of 5 rating Based on 1 Rating

No Subscribers have provided a review for this book.

Browse Similar Topics

Top Level Categories:

Business > Quality Management

Table of Contents



The publisher has provided additional content related to this title.


These links have been provided by the publisher.

  • errata
  • examples