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Overview

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.

  • This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field

  • Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management

  • Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems

  • Material has been re-ordered and changes to terminology have been made to bring the book completely up to date

  • Provides a popular resource for students, academics, and business practitioners alike

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Table of Contents

 Index

Extras

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Content

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  • errata
  • examples