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54 Golden Nuggets
By: Nancy Friedman The Telephone Doctor
Publisher: HRD Press
Pub. Date: January, 01, 2011
Print ISBN-13: 978-1-59996-255-9
Print ISBN-10: 1-59996-255-1
Pages in Print Edition: 195
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Overview
The compilation of 54 articles covers all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to get.
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Table of Contents
