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Section 1: Quality Management: General C... > Chapter 2: e-Service Quality
Chapter 2
e-Service Quality:
Literature Review and Future Avenues of Research
University of the Basque Country, Spain, Universidad del País Vasco/Euskal Herriko Unibersitatea, Spain, & University of Oxford, UK
University of the Basque Country, Spain, & Universidad del País Vasco/Euskal Herriko Unibersitatea, Spain
