Chapter 4. Emotional Intelligence: It's All about Managing Your Emotions

Emotional Intelligence can be misunderstood and misinterpreted. But the bottom line is that the manager who can think about emotions accurately and clearly may often be better able to anticipate, cope with, and effectively manage change.¹

— JOHN D. MAYER AND DAVID CARUSO

We have already discussed in brief as to what is emotional intelligence quotient (EI) in Part I of this book. According to Mayer and Caruso, EI is 'the capacity to understand and explain emotions, on the one hand, and of emotions to enhance thought, on the other'.²