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Soft Skills for the BPO Sector
By: Shalini Verma
Publisher: Pearson Education India
Pub. Date: June 04, 2009
Print ISBN-10: 8131722201
Print ISBN-13: 9788131722206
e-Book ISBN-10: 8131773124
e-Book ISBN-13: 9788131773123
Pages in Print Edition: 260
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Overview
Besides technical proficiency, or hard skills, one also needs soft skills like initiative, empathy, and adaptability to ensure that he is hired, retained and valued in the BPO sector. In this book you will find valuable insights into managing your emotions, your relationships and your environment for a successful career in the BPO sector in particular and in the competitive world of the corporate sector in general.
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Table of Contents
