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Lesson 10. Active Listening Skills > The 30-Second Recap - Pg. 62

Active Listening Skills 62 The Interviewer's Nonverbal Cues From the standpoint of active listening, what's really important is the interviewer's nonverbal cues. To communicate acceptance, interest, and support, the interviewer should practice making eye contact with the candidate while leaning slightly forward from a seated position. Eye contact should be broken only when notes are being written or other members of the interview panel are being addressed. Be careful not to convey boredom by paying attention to something other than what the candidate is saying, by yawning, or by constantly looking at your watch or a room clock. These kinds of mes- sages can put a real damper on what might otherwise be a good interview. When the interviewer mentally engages with the candidate and practices good active listening skills, nonverbal communication usually takes care of itself. The 30-Second Recap · Active listening is a technique that has its roots in psychotherapy and helps encourage candi- dates to talk freely and openly about behavioral situations. · Active listening helps move an interview from superficial levels to deeper levels, giving the in- terviewer an opportunity to gain a better understanding of the person being interviewed. · Among other important benefits, active listening provides the interviewer an opportunity to im- mediately clear up any misunderstandings or to obtain needed clarification. · Interviewers should be constantly aware of the messages that they are giving applicants through verbal and nonverbal forms of communication. How an interviewer responds to a candidate (verbally and nonverbally) will be either facilitative or inhibiting.