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Lesson 7. Structured Behavioral Intervie... > Developing Behavioral Questions - Pg. 38

Structured Behavioral Interviewing: Part 2 38 The objective is to discover behavioral evidence of a candidate's level of competency in each of the skills required for success. Follow-up probes are used to ensure that each key skill has been thor- oughly explored, and to confirm information or challenge inconsistencies. Developing Behavioral Questions Behavioral questions seek responses from candidates based on their real-life work experiences. Each response should demonstrate the practical use of key skills and abilities necessary for success in the job under consideration. Asking each candidate the same behavioral questions ensures fairness and consistency in the in- terview process. But more than that, the procedure provides a fair and equitable means of objectively comparing each candidate's qualifications--and protects you from charges of illegal hiring practices. Open Behavioral Questions Prepare open behavioral questions for all identified mandatory success factors. Their purpose is to reveal key behavioral information by encouraging a candidate to talk about past situations in which the use of a particular skill was important. Plain English Open behavioral questions --Questions that cannot be answered with a simple "yes" or "no." They require a candidate to discuss at length an incident from the past that required a working knowledge of specific skills. Because open behavioral questions seek descriptions of real-life personal and interpersonal situa- tions, they usually begin with phrases such as these: · · · · · · · · · · · "Tell me about ..." "Describe a time when you ..." "Give me an example of a time in which you ..." "Describe the most significant ..." "What did you do in your last job when ..." "Describe a situation in which you ..." "Relate a personal story in which you ..." "Relate a scenario where you ..." "Narrate a situation in school when you ..." "Describe an opportunity in which you ..." "Tell me about an occasion in which you ..." Tip Don't worry about silences during the interview, when candidates attempt to think of ap- propriate behavioral responses to questions. Your questions are not only causing them to think, but to openly discuss areas that may be sensitive. Occasionally a candidate will have to be prompted to provide more information about a disclosed situation or problem. You can accomplish this by using additional open probes such as these: · · · · · "Oh?" "Tell me more." "Really?" "Please go on." "What happened then?"